Scientific IT Service Manager- M/F - CDI
Secteur : Industrie du médicament humain Famille de fonction : InformatiqueDescription du poste et des missions
Nous recrutons en CDI à Toulouse un Scientific IT Service Manager (Gestionnaire des services informatiques scientifiques) pour rejoindre l’équipe Infrastructure & IT R&D Medical Care.
En tant que Scientific IT Service Manager, vous orchestrerez le fonctionnement des services informatiques qui alimentent nos efforts scientifiques. En collaboration avec un groupe diversifié d'experts, vous aurez un rôle central pour nos applications scientifiques, nos systèmes de données et notre infrastructure au sein du département R&D.
Are you passionate about supporting scientific innovation through robust and reliable IT services? We are looking for a second Scientific IT Service Manager to join our R&D Information Systems team and work alongside Karthick to co-lead the delivery and continuous improvement of scientific IT services.
In this role, you will be responsible for the operational excellence, availability, and evolution of scientific applications and infrastructure. You will collaborate closely with scientists, researchers, and IT professionals to ensure that our digital tools and platforms effectively support research activities and comply with data governance and regulatory standards.
Why Join Us?
Be part of a collaborative and forward-thinking R&D team.
Work on impactful projects that support scientific discovery.
Help shape the future of digital science in a supportive and innovative environment.
Your role within a pioneering company in full expansion:
Scientific IT Service Management: Co-manage the lifecycle of scientific IT services, including deployment, maintenance, support, and continuous improvement.
Application Support: Oversee the configuration, updates, and troubleshooting of scientific applications such as LIMS, ELN, and data analysis tools.
User Engagement: Act as a point of contact for R&D users, gather feedback, and ensure high levels of satisfaction and adoption of IT services.
Operational Monitoring: Track service performance metrics, manage incidents, and implement corrective actions to maintain service quality.
Technical Coordination: Work with internal and external IT teams to ensure infrastructure compatibility, security, and compliance.
Governance & Compliance: Ensure services align with internal data governance policies and external regulations (e.g., GLP, GCP).
Documentation & Training: Maintain service documentation and contribute to user training and knowledge sharing.
This position is compatible with teleworking up to 2 days a week after the trial period.
We offer an attractive remuneration/benefits package: Incentives, profit-sharing, Pierre Fabre shareholding with matching contribution, health and provident insurance, 16 days of holidays (RTT) in addition to 25 days of personal holidays, public transport participation, very attractive CE...
Profil souhaité
Vos compétences au service de projets innovants :
• Diplôme Bac+3 ou Bac+5 en informatique, sciences de la vie, bio-informatique ou domaine connexe.
• Au moins 5 ans d’expérience dans la gestion de services IT en environnement scientifique ou pharmaceutique.
• Solide compréhension des workflows scientifiques, de la gestion des données et des systèmes de laboratoire.
• Expérience avec les applications scientifiques (ex : LIMS, ELN) et les environnements cloud.
• Bonne connaissance des pratiques ITIL et des méthodologies Agile.
• Connaissance des référentiels BPL, BPC et autres cadres réglementaires appréciée.
• Maîtrise de l’anglais : niveau C1.
