offre consultée 66 fois

Systems and Solutions Application Specialist

  • BAC +5
  • Bioinformatique/ Robotique/ Screening
  • Industrie du médicament humain
  • Région : Ile-de-France
  • Type de contrat : CDI
  • Rémunération : Non précisé

Descriptif

With more than 90 years of passion for medical imaging, our mission is still the same: improve patients' prognosis and quality of life all over the world.

From Research & Development, Chemical and Pharmaceutical Manufacturing, Supply Chain, Commercial and Support Functions, more than 2,700 people are committed to offering innovative solutions indispensable to diagnostic and interventional imaging. Together we can do more and assure a better, more sustainable future for generations to come.

Be a part of our challenge. Come and join us!Description

Responsible for being a Subject Matter expert in the application of software and solutions
Provides customers with functional expertise for Guerbet informatics portfolio during the sales process and after sales. Ensure customer satisfaction throughout products lifecycles.

* Provide pre-sales expertise on the different applications (40% of time)
* Be the Subject Matter expert for technical & architectural matters around the Gurbet Digital services and solutions portfolio, and Document solutions.
* Participate in customer meetings to explain application features in detail, as well as to describe user experience, possibly through live demos
* Delivery of new solutions to market following the product launch process, and leading new initiatives and training of improved features & functions of the solutions
* Support the creation of marketing collaterals, training guides and white papers to expand channel sales opportunities
* Deliver presentation and functional expertise on the applications, based on field experience
* Answer functional questions during customer meetings and / or for tenders
* Assist in understanding user's requirements and in identifying solutions
* Perform market research to stay up-to-date with the latest market development
* Develop and maintain a network of KOLs and customer relationships

* Provide post- sales support, and ensure customer satisfaction and optimal usage of applications (40%)
* Assist on gathering the technical requirements and on the final configuration of the system
* Monitor customer installations
* Develop, coordinate and deliver product trainings to customers
* Provide consulting services through analysis of customer activity
* Ensure a customer's optimal utilization of the applications through continuous support
* Provide functional support to end users (remotely or on-site)

* Cross-functionally collaborate with other departments such as Sales, Marketing or R&D (20% of time)
* Support trade shows and professional conferences by performing product demonstration and promotion
* Contribute to product improvement and sales material production through product and market knowledge* Strong knowledge of HIS, PDMS, Radiology IT systems and standards such as DICOM, HL7, PACS
* Strong knowledge of the different services within an Imaging center (CT, MR, X-ray, interventional, mammography), and their workflow and if possible operation of the technology
* Experienced in identifying, analyzing, and optimizing exam protocols
* Well-versed with imaging modalities such as CT, MR and Interventional, injectors and its technical characteristics
* Strong problem-solving and analytical skills
* Strong presentation skills (public speaking and lecture experience desired)
* Demonstrated interpersonal & communication skills (ability to effectively communicate to external customers, global counterparts and team members)
* Teaching and training experience to Radiology staff preferred
* Ability to travel
* Good interpersonal skills
* Proficiency in spoken English
* Knowledge of contrast media products is a plus
* Knowledge of the Radiology fieldPour postuler : https://guerbet.contactrh.com/jobs/2199/25967802

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